Our Reviews

Very professional and friendly staff. Kept me posted as to status of my vehicle.

Morgan and Johnny was very friendly and helpful.

Prompt courteous service

The workmanship of your mechanics are very impressive.

Good

Outstanding customer service care with service advisor Heath was very pleasant. All issued that I discussed with Heath was acted upon in an efficient and timely manner. The service was provided was good value for the services complete and accomplished. I will definitely schedule service needs at Bentley Buick as my 2023 Enclave needs service attention. Great job Bentley Buick and excellent communication/updates Heath Blasingame. Thank you.

Mo Morzano was a pleasure to deal with. Thanks for the good service

Our salesman, Rahul, was very helpful. He got us in and on the road in a timely manner. We will definitely use this dealership again.

Everything was really nice.

Thanks for the superior service.

Mo was great. She explained everything very well and the service was done in a timely manner. Checkout was quick and easy also.

The initial check-in and shuttle service were excellent. The shuttle was prompt, and the driver was very personable. However, the rest of my service experience was deeply unsatisfactory. I brought my 2022 Buick Envision in for a recall, also opting for an oil change and tire rotation. I reported that the vehicle was slow to start and asked for the battery to be checked, noting it had been replaced by this same dealership just 18 months prior. Initially, the service advisor called to inform me the battery had low voltage and recommended a replacement at a quoted price. After brief research, I approved the replacement via the dealership's texted link. When I called for a status update later that day, I was told I had not confirmed the replacement. Reviewing the service documentation, I saw that the battery had actually tested as "good," which contradicted the advisor's initial report. Given this inconsistency and the battery's recent replacement, I no longer felt comfortable authorizing the service. Upon arrival, my vehicle would not start, and I had to use my own portable jumper. There had been no communication from the staff that the car was inoperable. The situation escalated on my drive home when the headlights began blinking on and off intermittently—a severe safety hazard. That this critical safety issue was not identified or, if it was, not communicated to me is highly concerning. This experience has significantly eroded my confidence in this service department's competence and integrity.

Once checked in, everything went smooth and efficient.

It was professional and great experience dealing with them.

Bentley gmc had the exact truck I was looking for. I sent text asking about it and Rahul reached out immediately and from there he made everything easy. Very good experience.

Excellent dealership and very easy to do business with.

Everything was great!

Greg and Jim were extremely helpful and made our purchase a smooth process.

Called to schedule my first service. Earliest appointment was 3 weeks out.

Very helpful and extremely friendly service

They did an excellent job responding and adjusting to my needs

Mo was great and very easy to work with!

It was good

Smooth deal. Victoria did an excellent job!

Customer service done well.

Friendly, helpful. Technician diagnosed irritating noise coming from the engine and was able to fix and replace power steering pump. I was told by Sunset Chevrolet in Sumner Washington that it was normal. They lied and dealt with listening to hit for months. I am glad that I no longer have to put up with it. One of the additional perk was they offered a shuttle ride which helped. Thanks so much for everything John Turney.

Hector is the best

Customer Service was excellent

I was taken car of they are some of the best people i have work with thank you

great

Everything went as planned. Heath did a very good job.

Excellent job from start to finish, well pleased with the service and customer service.

Everyone I dealt with from the begining of the process to the delivery of the vehicle was a pleasure to work with. Joe Fergusan was very helpful and attentive. Thank you to everyone.

From initially pulling into the bay for service to my advisor Hector, the service was great.

Very professional, knowledgeable and friendly.

Very courteous and professional and fast

Friendly and convenient.

It was smoothness and didn’t take much time.

Did everything on line. Truck was delivered when promised

Nelson did an A+ job selling us a new Caravan truck. He was very helpful and knowledgeable on all the features of the truck and very friendly and personable. My wife couldn’t believe how good and enjoyable the purchase experience was with Nelson and all your people. Thank You!

Super friendly staff and had me in and out quickly.

It took two days from my appointment before they worked on my car

Took too long to repair. Price too high.

John Michael was courteous, honest and straightforward in dealing with us during the transaction

Greg Edmonds was great to work with on purchasing my new vehicle. Dillion was also excellent and the whole process went very smoothly. My questions were handled very professionally and overall the buying experience was excellent.

Posted ✔️ I bought a new car for my soon-to-be sixteen year old, and I couldn’t have been happier with the experience from beginning to end. Shout out to John Michael for helping me get the deal and financing that I was looking for - he was amazing! Not only was the experience one of the easiest I’ve ever dealt with, but the salesman, George Torres, went above and beyond to help make my daughter’s surprise extra special and impactful! George missed his calling in comedy and/or theater! My daughter LOVES her new car, and everyone who has watched the video of my daughter’s surprise has been blown away by George’s sales abilities! Thank you Bentley Buick GMC for helping me make my daughter’s car dreams come true. ♥️

I had a smooth and easy purchase with Jesus.

The salesman and the finance associate were very helpful and answered all of my questions. They made the process easy without taking up too much time.

From the moment I met my salesperson Drew Joner I knew I had made the right decision! This young lady is amazing she’s awesome and very calm detailed and a very hard working lady she exceeded all my expectations way above satisfaction she deserves a bonus! Her sales expertise and just down right respectful witty fun loving and seems like someone I’ve known for years! She’s a winner definitely brings it home Buick should be very proud to have such an outstanding employee also we connected on many levels of similarities she did everything she told me she would do from the beginning until the end! I love her like my own! I can’t brag or give credit enough for Drew she’s the best I’ve never had such a breeze at buying new vehicle purchases and I’m a mustang lover now turned Buick! And Lamont Wright was exceptionally awesome as well they are two great people that I’ve completely put all my trust in and looking forward to seeing them each time I have my car serviced or cleaned! Thank you Drew and Lamont! Hats off to you guys! Love you❤️

Great job

Jeremy an Rahul are very helpful. Highly recommend

Excellent service!

It was good

Arrived late in evening and was able to close the deal and head home with a great price and great new Yukon! Wow so amazing - I had a great experience will Salesman Nelson and with Finance rep. Dillian. Both individuals are very knowledgeable and very helpful. Thank you GMC Cadillac Huntsville

great service and speed of work done

Great team at Bentley

Wonderful service.

Great Customer Service

Greg Edmonds and the team there are absolutely fantastic!!

The salesman was very courteous

Great customer service.

It was very relaxed and efficient

Mark and Joe was phenomenal to work with! Casey always the best as well!

Everything went well

While negotiating the deal, which included my trade in, everything was handled professionally, all numbers were on the table, no hidden fees. The salesperson, and sales manager were involved in explaining the trade. Even the owner of the dealership stopped by to say hello. Very comfortable feeling.

The service was completed as stated and on time. I do think your dealership should have one person (who contacts each driver) to coordinate your courtesy drivers so that if there is a conflict with which driver is to drop off or pick up a customer doesn't get messed up by failing to get a customer at the needed/appropriate time.

Heath took care of business like a professional!

As always, it goes better then expected.

NA

Picked up our vehicle yesterday after an accident repair and had to be returned this morning due to areas missed

Had I great experience and they were very professional.

John T. In service is an awesome service advisor. I always request him by name. He was my service advisor at Landers McLarty for my Silverado until he moved over to Bentley, much to our surprise since we also have our Buick Enclave serviced at Bentley. Very honest and points out things we weren’t aware of, like the exhaust leak! He’s a good man!

Jesus was my contact and he was fantastic!!

Everything was great friendly and fast, And really the best service advisor i every had anywhere

Just seems to cost a little more than it should and they used to give you a quick car wash.