Our Reviews

Prompt courteous service

Customer Service was excellent

I was taken car of they are some of the best people i have work with thank you

great

The initial check-in and shuttle service were excellent. The shuttle was prompt, and the driver was very personable. However, the rest of my service experience was deeply unsatisfactory. I brought my 2022 Buick Envision in for a recall, also opting for an oil change and tire rotation. I reported that the vehicle was slow to start and asked for the battery to be checked, noting it had been replaced by this same dealership just 18 months prior. Initially, the service advisor called to inform me the battery had low voltage and recommended a replacement at a quoted price. After brief research, I approved the replacement via the dealership's texted link. When I called for a status update later that day, I was told I had not confirmed the replacement. Reviewing the service documentation, I saw that the battery had actually tested as "good," which contradicted the advisor's initial report. Given this inconsistency and the battery's recent replacement, I no longer felt comfortable authorizing the service. Upon arrival, my vehicle would not start, and I had to use my own portable jumper. There had been no communication from the staff that the car was inoperable. The situation escalated on my drive home when the headlights began blinking on and off intermittently—a severe safety hazard. That this critical safety issue was not identified or, if it was, not communicated to me is highly concerning. This experience has significantly eroded my confidence in this service department's competence and integrity.

Once checked in, everything went smooth and efficient.

It was good

Smooth deal. Victoria did an excellent job!

Did everything on line. Truck was delivered when promised

Nelson did an A+ job selling us a new Caravan truck. He was very helpful and knowledgeable on all the features of the truck and very friendly and personable. My wife couldn’t believe how good and enjoyable the purchase experience was with Nelson and all your people. Thank You!

We came to look at trucks with no intention of buying a truck. My husband found a truck that was very much like the truck he built online. Three things were missing. Ryan Wilson greeted us and helped get pricing for everything my husband wanted to add to the truck. He was very professional and friendly. Alex helped with the pricing and answered all our questions. We drove away in an amazing truck. My husband is very happy. We are excited to bring the truck back for all the additions. We had an amazing experience working with Ryan, Alex and the parts guy. Thank you for helping us find our forever truck.

service done correctly, minimum time required and pleasant helpful people. all you could ask for.

Mo is the best! She is forthright, no bullshit and does not over promise and under deliver! Somebody got smart when they hired Mo. she is a very good communicator. If I still had my businesses I would hire her away from you guys in a heartbeat!

The workmanship of your mechanics are very impressive.

Good

It was professional and great experience dealing with them.

Bentley gmc had the exact truck I was looking for. I sent text asking about it and Rahul reached out immediately and from there he made everything easy. Very good experience.

Mo was great and very easy to work with!

Arrived late in evening and was able to close the deal and head home with a great price and great new Yukon! Wow so amazing - I had a great experience will Salesman Nelson and with Finance rep. Dillian. Both individuals are very knowledgeable and very helpful. Thank you GMC Cadillac Huntsville

great service and speed of work done

The service was completed as stated and on time. I do think your dealership should have one person (who contacts each driver) to coordinate your courtesy drivers so that if there is a conflict with which driver is to drop off or pick up a customer doesn't get messed up by failing to get a customer at the needed/appropriate time.

Mo Morzano was a pleasure to deal with. Thanks for the good service

From initially pulling into the bay for service to my advisor Hector, the service was great.

Very professional, knowledgeable and friendly.

John Michael was courteous, honest and straightforward in dealing with us during the transaction

Greg Edmonds was great to work with on purchasing my new vehicle. Dillion was also excellent and the whole process went very smoothly. My questions were handled very professionally and overall the buying experience was excellent.

Posted ✔️ I bought a new car for my soon-to-be sixteen year old, and I couldn’t have been happier with the experience from beginning to end. Shout out to John Michael for helping me get the deal and financing that I was looking for - he was amazing! Not only was the experience one of the easiest I’ve ever dealt with, but the salesman, George Torres, went above and beyond to help make my daughter’s surprise extra special and impactful! George missed his calling in comedy and/or theater! My daughter LOVES her new car, and everyone who has watched the video of my daughter’s surprise has been blown away by George’s sales abilities! Thank you Bentley Buick GMC for helping me make my daughter’s car dreams come true. ♥️

I had a smooth and easy purchase with Jesus.

The salesman and the finance associate were very helpful and answered all of my questions. They made the process easy without taking up too much time.

Had I great experience and they were very professional.

John T. In service is an awesome service advisor. I always request him by name. He was my service advisor at Landers McLarty for my Silverado until he moved over to Bentley, much to our surprise since we also have our Buick Enclave serviced at Bentley. Very honest and points out things we weren’t aware of, like the exhaust leak! He’s a good man!

Very courteous and professional and fast

Friendly and convenient.

Super friendly staff and had me in and out quickly.

It took two days from my appointment before they worked on my car

Took too long to repair. Price too high.

Jeremy an Rahul are very helpful. Highly recommend

Excellent service!

It was good

Great Customer Service

Greg Edmonds and the team there are absolutely fantastic!!

NA

Jesus was my contact and he was fantastic!!

Everything was great friendly and fast, And really the best service advisor i every had anywhere

Just seems to cost a little more than it should and they used to give you a quick car wash.

Mo Marzano, along with the shuttle driver, Joseph Lucas or Logan, I believe, was absolutely outstanding to work with. I’ve owned many vehicles over the years, from domestic brands to high‑end imports, so I’ve spent plenty of time in service centers. This was, without question, the best experience I’ve ever had. From the moment I pulled into the service department, to meeting Mo, to the courtesy ride, all the way through vehicle pickup, everything was seamless and exceptional. A++

Very professional and friendly staff. Kept me posted as to status of my vehicle.

Thanks for the superior service.

Everyone I dealt with from the begining of the process to the delivery of the vehicle was a pleasure to work with. Joe Fergusan was very helpful and attentive. Thank you to everyone.

Great job

From the moment I met my salesperson Drew Joner I knew I had made the right decision! This young lady is amazing she’s awesome and very calm detailed and a very hard working lady she exceeded all my expectations way above satisfaction she deserves a bonus! Her sales expertise and just down right respectful witty fun loving and seems like someone I’ve known for years! She’s a winner definitely brings it home Buick should be very proud to have such an outstanding employee also we connected on many levels of similarities she did everything she told me she would do from the beginning until the end! I love her like my own! I can’t brag or give credit enough for Drew she’s the best I’ve never had such a breeze at buying new vehicle purchases and I’m a mustang lover now turned Buick! And Lamont Wright was exceptionally awesome as well they are two great people that I’ve completely put all my trust in and looking forward to seeing them each time I have my car serviced or cleaned! Thank you Drew and Lamont! Hats off to you guys! Love you❤️

Excellent service from start yo finish. I highly recommend Bentley Buick Gmc Cadillac.

Brought my 2021 GMC Yukon in on Saturday for a screen message, and Mo Marzano and Joe were great. Very accommodating, clearly explained my options, and made the whole process easy. I truly appreciate their help.

Oil change

My experience buying my 2021 Silverado went well. But, after purchase I found that I couldn’t pair my phone with the truck and the info system needs to be replaced. I am scheduled to return on Feb 6th. This is an inconvenience done I need the truck for a trip out of town on February 2nd.. I was pleased with the service I received from the sales department.

.

Outstanding customer service care with service advisor Heath was very pleasant. All issued that I discussed with Heath was acted upon in an efficient and timely manner. The service was provided was good value for the services complete and accomplished. I will definitely schedule service needs at Bentley Buick as my 2023 Enclave needs service attention. Great job Bentley Buick and excellent communication/updates Heath Blasingame. Thank you.

Mo was great. She explained everything very well and the service was done in a timely manner. Checkout was quick and easy also.

Excellent dealership and very easy to do business with.

Everything was great!

Customer service done well.

Great team at Bentley

Wonderful service.

Quick!!! Very Professional!!! Technician did a thorough inspection and resolved the issue. Couldn’t be more satisfied. The office staff was very friendly and answered any questions I had. Thank you for what you do

Nelson was amazing, he took time to listen to me and even brought in a vehicle that better matched my needs. He explained everything in a way I could understand and was with me through the entire buy process. All other employees involved were also great and explained things and were very accommodating through the process also. A great experience for sure.

Service Representative was polite and my vehicle was repaired in a timely manner.

The repair on my 2007 Envoy was challenging because a new gas tank wasn't available and a used tank had to be sourced through the open market. Bentley was able to source the part and make the repair. Heath Blasingame kept me updated through the entire process and I appreciate his courtesy and professionalism.

Joe Ferguson was great in helping me find a truck and getting the best deal.

Morgan and Johnny was very friendly and helpful.

Greg and Jim were extremely helpful and made our purchase a smooth process.

Called to schedule my first service. Earliest appointment was 3 weeks out.

Very helpful and extremely friendly service

They did an excellent job responding and adjusting to my needs

Friendly, helpful. Technician diagnosed irritating noise coming from the engine and was able to fix and replace power steering pump. I was told by Sunset Chevrolet in Sumner Washington that it was normal. They lied and dealt with listening to hit for months. I am glad that I no longer have to put up with it. One of the additional perk was they offered a shuttle ride which helped. Thanks so much for everything John Turney.

The salesman was very courteous

Great customer service.

Kevin is the Best I have ever had the pleasure of dealing with ... Thank you Kevin

Greg did an outstanding job of locating and getting me set up in a new Sierra HD. Bentley GMC in HSV gets my highest marks.

Great people , great service.

Very smooth process. Highly recommend.

Did a great job in a timely manner. The service writer was awesome.

Good service and people. Craig my salesman was great

Heath took care of business like a professional!

As always, it goes better then expected.

While negotiating the deal, which included my trade in, everything was handled professionally, all numbers were on the table, no hidden fees. The salesperson, and sales manager were involved in explaining the trade. Even the owner of the dealership stopped by to say hello. Very comfortable feeling.

Was there to pick up vehicle after service. Was taken to the cashier but she didn’t have the any paperwork on my truck. Was told to go to see an advisor who then told me to go to the cashier. I explained that she didn’t have any paperwork. He then printed the paperwork, walked back to the cashier where I provided a CC for payment. Only after she ran my card sis she tell me that there would be an additional 3% charge. Hard to believe that a company as large as this tacks on a charge for CC!! I asked about a debit card where she said no additional charge. I then said “that would have been nice to know earlier”. She indicated that a sign is posted on the window. Sorry. Didn’t see it!! Bolt still missing from the bed cover. (Which was one reason why it was there. Needed to order parts). I requested that something be installed as I almost lost it due to wind. I waited for approx 20 min then told the advisor that I would take care of it when I got home. Arrived home and they apparently removed the second bolt on the other side to try to get a bolt that fit. I drove home not knowing that there was nothing to hold the cover from blowing off while driving! Not good. Communicated with my advisor the next day but was out sick that day and she apologized and assured me that all would be taken care of when the ordered parts arrived.

Kevin was helpful in scheduling my appointment and talking before the work was done.

My first service was performed on my new vehicle, rather quickly...

Very patient and helpful, personable No high pressure sale. Had the vehicle I wanted and great price.

Fast and Easy

Everyone was very kind and professional

While the 4.5 hour wait was a little long (but not unexpected), I was very comfortable during the wait, and Hector checked in on me several times. The check in process was really good - fast and high tech. And the vehicle report was excellent and delivered to my email within minutes. When it was all done, everyone was super professional, including the lovely cashier that got the paperwork ready. All around a really great experience.

Hector is the best

Our salesman, Rahul, was very helpful. He got us in and on the road in a timely manner. We will definitely use this dealership again.

Everything was really nice.

Everything went as planned. Heath did a very good job.

Excellent job from start to finish, well pleased with the service and customer service.

It was smoothness and didn’t take much time.

It was very relaxed and efficient

Mark and Joe was phenomenal to work with! Casey always the best as well!

Everything went well

Fantastic service.....

Greg Edmonds was excellent. He took care of me from beginning to end.

Very good service

Josh was very helpful, and the process was smooth.

Very fast, friendly and professional

Picked up our vehicle yesterday after an accident repair and had to be returned this morning due to areas missed

Simply the easiest deal I have ever made. You won't be sorry. No pressure. Excellent group of sales professionals. I highly recommend Greg Edmonds. He was fantastic.

Hector was very professional and kept me notified of all that was going on. I like the like that tells you about your car. The return time was to long for me. My appointment was 8:00 on a Friday and my car was not returned until 1:00 on Tuesday. We did have bad weather at the time to maybe that was why.

I scheduled and took my 2024 GMC Denali into Bentley GMC, after receiving a “service engine soon” light message. I met with Hector Analista, Service Advisor, and he was very professional and extremely helpful. He informed me what the issues were with my vehicle with great detail. I would strongly recommend Hector and Bentley GMC for all your vehicles and service needs.

Great dealership. Very responsive. Easy transaction

Dropped my car three times to have a problem resolved, only to be told the third time that there is no resolution. Further, I was told that GMC is aware of the problem and will have a fix in the near future. Also, the wait time to check my car is entirely too long.

Much thanks to Hector for taking care of my truck. Best service rep in my opinion.

Customer Service was attentive and helpful. I was kept informed of the service being performed. The checkout and delivery of my vehicle was painless. l look forward to my next visit

The support staff helped me arrange a towing service and repiared my vehicle quicker than expected.

the staff are very friendly and easy to communicated with. I can feel their sincerity .I trust them with my vehicle. I know it’s in great hands.

Staff was professional and eager to work with me and my requests.

Very satisfied!

Very pleasant

Hector was very friendly. He got me and my questions handled very quickly

I have a great experience working with Jesus and Matt. They met and sometimes even exceeded my expectations. I will certainly keep my business at your dealership.

Between service and body shop yall make my world go round

As always, service representative and entire service team provide great communication and customer service.

Johnny was a nice driver to take me home

Sam, the service manager along with Christian Holmes, our salesman, made the service experience very good.

Great job done by greater people. I had side steps installed on my 2026 Acadia. Great job guys. Thanks to my salesman, my service advisor, and especially the service techs who installed them. Not an easy job. Fred Gasbarro

Hector is the man! Excellent service as usual.

Morgan explained all details of regarding the issues with my truck better than any vehicle service person I have ever met. Follow up was excellent.

Scott Wallace was able to work my emergency related service visit in, and I was back with my vehicle within 48 hours. That is great service!! Thanks, John

Kevin is a true joy to work with during getting your car serviced. He is very thorough and knowledgeable. The cost of breaks is outrageous what you all charge for a $75 part. Three times the price is a crazy in my opinion. The service was great the price was not.

Bentley service did a fine job on oil change, tire rotation and def fluid top off.

John did a great job

The service I received was fine. I was supposed to get a differential fluid service in addition to an oil change and was told about 3 hours. 4 hours later I contacted them and nothing had been done yet, so I had to drop what that and only get the bare minimum. Bottom line, terrible communication and I’ll go elsewhere for service more complicated than an oil change and tire rotation.

Advisor was very informative, very willing to try and help. Wend out of his way to slip my truck into the schedule so I could get the diagnosis as quickly as possible.

Great customer service rep Heath. He showed me how to redeem my GM bucks from my GM rewards card.

On Saturday, March 7th, I went to view and test drive the car. I was told there would be a nurse discount, a.k.a. a first responder discount. The following Tuesday, I had put down a $500 deposit for the car. I had also gone to the bank Tuesday evening to get all of the papers signed and documented. Tuesday night I went to get my ID. my account, like they had asked me to receive the code, but there was not a nurse discount on there. Wednesday I arrived at the dealership; after I had signed papers for a loan, it was expressed to me and my partner that there was no nurses' discount. I felt that it was their fault that this was not expressed to me prior to putting down a deposit or on Saturday when I went to view the car. I had a check in hand, and they still did not offer to give me the discount that I was previously told was on the paper. The amount that was sent to the bank was the amount I signed for; however, when I went to the dealership, the amount had increased. I was lied to. We had asked if there would be any incentives or anything we could do. My partner and I were told that there was nothing they could do. We got there on Wednesday morning at 9:15, and we did not leave until 2:30 PM. It was all very frustrating. In the end, we ended up getting the car; however, I only feel like I got the car because they had to honor the price they sold the car to me for.

I was received at Bentley at around my appointment time 7:15. I was told that it may take an hour or more to program a key for my GMC truck. Service was great and I was there about an hour In the waiting room when I was notified my key was complete. Service was great and professional. And the new key works well.

Great support and service from Moe and Bentley Buick Huntsville, AL

Overall it was good, however I never got the opportunity to see what the cost would have been for me to purchase my lease vehicle so I feel a little buyer remorse honestly when I went there was not trying to purchase a new vehicle I wanted my lease one for purchase now I will have to figure out this higher car note

Great Experience. Daily update call to keep us abreast of the progress

Service Department provided step by step notifications throughout the repairing of our vehicle.

Bad experience with the initial car to schedule the service for my car. I requested a loaner and was immediately told they didn’t know if they would have one. The service advisor that worked with me was a little abrasive. I don’t know if he repeatedly questioned me to get the details of my service correct or didn’t believe what truly happened. When I picked up my car I thought they would have performed a simple was and vacuum but they didn’t. I guess they don’t do that at their dealership. Seriously considering going to a different dealership for my service. Customer service is big to me….

Joe was a superb salesman and made my purchase a pleasurable experience. Thank you again, Joe!

They were willing to work with us to make the deal happen.

Na

Excellent service

service done correctly, minimum time required and pleasant helpful people. all you could ask for.

Service was great.

Kevin kept me informed and everything exceeded my expectations.

Total time was one hour and 45 minutes. I was surprised it took that long to replace a rear brake light, but everyone was very nice.

Professional

Good service Thanks

I had a issues on the 1500 they I dropped it off and they called later that afternoon letting know know they had found the issue. Parts needed to be ordered so I will wait for them to come in and get them replaced.

Upon arrival I was welcomed and treated very well. My vehicle was serviced while I waited. I experienced no problems at all.

For real dealership. Treated me like royalty. Jameson and Lamont did what I didn't think was doable. I'll be a return customer. Thanks

Hector is so pleasant to work with at GMC. Detailed car cleaning was grea

Five stars for the service team at Bentley Buick GMC! I worked with Hector Analista, who was incredibly helpful, friendly, and knowledgeable. He kept me updated throughout the process and made sure all my questions were answered. It’s rare to find a dealership that makes you feel so valued as a customer.

I recently purchased my GMC truck from your dealership, and I wanted to share that the sales and finance teams were professional, helpful, and made the process smooth and enjoyable. Thank you for the great experience!

Very easy to do business with! great pricing and trade value:)

Service was very good and thorough. They took the extra step and saved me some money as well. They did all that was necessary and then some. Everything that was done to my vehicle was explained in detail on the invoice. Overall service was a very good experience.

It was my first time to get my vehicle serviced and the experience was amazing. Everyone was so polite and very helpful.

Poor initial reception. Service advisor was outstanding. Great communication, very responsive. Service was good.

smooth transaction

Was very pleased with the work completed and the way you stayed in touch with me throughout.

They were very help and friendly

My buying experience proved excellent. Ricky Crook, my salesman, was cordial and professional, taking ample time to explain carefully all aspects of the purchase. In addition, he demonstrated the features of my new vehicle in detail. I couldn't be more satisfied.

The service dept. was outstanding, especially the technician Joey Johnson.

My husband went for me and said the service was good.... Unfortunately, I had to go to work.Thanks for servicing my vehicle. I appreciate you guys hard work. Have a blessed and highly favored day!.

Patient and made sure I understood everything that will take place

Everyone was great and went above and beyond!

Excellent salesmen and leadership

The staff was courteous and professional. The service was done satisfactorily.

It was great, however sure do wish the vehicle came with a manual { a paper one}

Customer service is awesome. The entire staff like Sales and Service department is very friendly and work hard to keep your business. They go above and beyond to take care of customers.

Great experience as always. Thank you Greg Edmonds!

Always great service.

Super fast service. Great staff

Great

I ordered a part through the GM Rewards site, and the process was seamless from start to finish. Once the part arrived, the parts representative called to let me know and scheduled an installation appointment with the service department. I dropped my truck off, and just a few hours later I received a call that everything was completed. The service was prompt, professional, and delivered with a smile. Great experience all around!

Prompt service and great communication

happy with the work in a timely

Great people and highly recommend!

Good Folks

First time purchasing a new vehicle from Bentley and the whole process was smooth. Found the vehicle I was looking for as they have a huge selection! George was wonderful to work with!

Ricky Crook is an excellent salesman. never pushy very accommodating to my needs and desired in a vehicle and help me find the perfect vehicle for my family.

George was very knowledgeable and helpful in helping me to make my decision. He made the entire experience pleasant and efficient as did the gentleman who completed the paperwork.

Mo took good care of truck today it was in for a module replacement.

It was my first time visiting their service department, so I was unsure of what the process was. The first gentleman was very kind and went and brought my truck up to where it needed to be. Someone else drove up before my truck was brought to the Bay and the service advisor made note that my truck was there first so I was tended to before that person which was nice to see as well. I wasn’t offered a bunch of services outside of what I went there for which was a nice surprise because I do not like making those decisions spur of the moment. Pickup and check out were seamless.

No issues. Helpful and quick service.

Hector and the rest of the team has done another great service to my vehicle while providing professionalism and updates throughout the process.

My service provider, Mo Marzano, was great and as always the GMC techs do a great job on repairs and service.

The people at Bentley Dealership are the best people to work with they are very professional I have been dealing with the same people for over 10 years and that is why I come back to buy all my vehicles. Also drive 2-hours to have my vehicle serviced.

It was nice to meet a few new service reps. They clearly explained the car issue and corrected the problem.

(1) Great job in receiving, processing and getting me a ride to work (2) NEED IMPROVEMENT: Sponsor updates on vehicle status; I had to reach out and get a response; same thing with return ride which I had to get my own ride to get back. (3) My sponsor was busy, so a manager stepped up and got me processed out...Great Job! I would have given 5 stars if the sponsor comm and pickup ride was a better experience.

Scott was very helpful and went out of his way to help me and my family when he didn’t have to! When I am ready to buy another truck I will becoming to Bently!!!

Jesus was great! Easiest experience I’ve ever had.

NA

While the 4.5 hour wait was a little long (but not unexpected), I was very comfortable during the wait, and Hector checked in on me several times. The check in process was really good - fast and high tech. And the vehicle report was excellent and delivered to my email within minutes. When it was all done, everyone was super professional, including the lovely cashier that got the paperwork ready. All around a really great experience.

They were prompt, timely, and took care of the issue (a check engine light). Great job.

From the moment I drove up until my service was complete, I was treated professionally. Such a great department!

Prompt, courteous, knowledgeable.

Hector is awesome

They were quick and easy to deal with. All the staff acted very professional and down to earth. I really enjoyed the whole experience. This by far the best experience I’ve ever had buying a vehicle.

Everything was done in a timely manner. I was greeted and assisted upon arrival.

Friendly and quick. Thanks

Joshua and George Torres were fantastic! Lamont screwed me on the finance deal that we agreed to prior to my 725 mile trip to Huntsville. I upgraded to the Ultimate when I got there, an additional $7000, and he reniged on the finance deal; $1000 rebate AND no penalty for early payoff. I could have paid cash but he knew he had me by the balls!

Service was done in a timely manner and I was kept informed during the process. Checkout was quick and I was on my way.

X

Working with Hector and the technician was great. They were quick and helpful and informative and kind.

Great and fast customer support. Thank you!

Service was fast and professional.

I had a great experience! Prince made the transaction very smooth and was very professional. I love my new car and how easy the whole process was.

It was the absolute easiest process I've ever had in a care buying experience!

Mo was great she handled everything I asked and more!

I'm very upset because they performed the services I requested. But I'm certain that only ONE SENSOR needed fixing regarding the tires, and I have recent receipts from the shop where I had the other 3 sensors replaced not long ago. The display showed all the information about the air pressure, but now, after your service, it doesn't show any information about the 3 sensors that my car SHOULD HAVE IN GOOD CONDITION. And according to your mechanic, I need to replace all 4 sensors. I think it's outrageous that they want me to fix what, I repeat, I'm sure my car should still have in good working order.

Kevin in service writing was great will definitely be back making sure I deal with him

Mo is the best! She is forthright, no bullshit and does not over promise and under deliver! Somebody got smart when they hired Mo. she is a very good communicator. If I still had my businesses I would hire her away from you guys in a heartbeat!

Wonderful Dealership! Wonderful Staff and Team at Bentley GMC Huntsville. Leadership is totally engaged. Great sales Team and Great Service Team. You go back to dealerships like this because the care and they know customer service. Thank you!!

Mo was awesome

Service was scheduled and executed effectively and efficiently.

My first time experience was exceptional.

I left a very positive Google review because I received excellent service from the sales team. However, the day after purchasing my new car and inspecting it, I noticed there was no spare donut tire in the vehicle. I contacted the dealership to inquire if it was overlooked, and they replied that I received a lower price because the spare tire was not included. I was amazed that someone could drive without a spare tire. If my tire were to flatten while I’m driving somewhere and I have no spare, I would be stranded or at a severe disadvantage in such a situation. Driving without a spare tire is risky for anyone.

Took me right in, comfortable waiting area.

I went for an oil change and scheduled my appointment for 9 AM but didn’t get any feedback on the progress of my car until 5-6 PM. This was the longest I’ve ever had to wait for main

GREAT

Easy

Took my car in for the 1st oil change, which was free. The service advisor was Hector Analista, he was very professional and accommodating. Explained what was included and how long it would take. The service was completed as he said it would be. Plan on returning for future servicing my car. Highly recommend.

My experience overall was excellent. Based on the Thank you and Welcome card I received from GMC after purchase, it clearly states my first service visit includes oil/filter change, tire rotation, MPV inspection and DEF fill. I was informed DEF would be a charge. This is contradictory to what GMC corporate clearly states in my welcome message and disappointing your team denied the free service.

I recently had the pleasure of visiting Bentley Buick GMC Cadillac in Huntsville, Alabama, for the 15,000-mile service on my 2026 GMC AT4X, and I couldn’t be more pleased. THEY performed all the standard checks and maintenance items that come with the 15,000-mile service. This included: • Oil Change: They replaced the engine oil and filter, ensuring my engine runs smoothly. • Tire Rotation: The team rotated the tires, promoting even wear and enhancing tire longevity. • Brake Inspection: They checked the brake pads and rotors to ensure optimal safety and performance. • Fluid Checks: All vital fluids—brake, transmission, coolant, and power steering—were inspected and topped off as needed. • Battery Test: They conducted a thorough battery check, ensuring it’s in excellent condition. • Multi-Point Inspection: A complete inspection of various components, including belts, hoses, and lights, was performed for my peace of mind. The service was completed in a timely manner, and I appreciated the clear communication throughout the process. One suggestion I have for enhancing the customer experience would be to add some benches outside. It would be wonderful to have a comfortable place to sit and relax while waiting for the service to be completed, especially on nice days. Overall, my experience at Bentley Buick GMC Cadillac was outstanding, and I highly recommend them for any service needs. Thank you for taking such great care of my GMC AT4X.

I arrived at 0700 to have the left rear LED light repaired. I was immediately greeted and informed of how long the repair would be. I was offered a ride or I could wait in the lounge. The repair was completed within the time span I was told. I was given the necessary paperwork and told to have a great day.

Dear Team, Thank you for the opportunity to provide feedback regarding my recent service experience on March 30, 2026. I appreciate the service provided and the communication throughout the process. Overall, my experience was positive, and I would rate it as [insert your rating here, e.g., Four Stars]. If there are any additional details or follow-up needed, please feel free to reach out to me directly. I will also complete any additional Customer Satisfaction Survey sent by Buick|GMC. Thank you again for your service and support. Respectfully, Sherman D. Ellington

Very good dealership

Was told a pickup time and they did not change it. Gave me a clear plan when I dropped off my vehicle and gave me a thorough breakdown of the repair.

All is perfect!

Great customer service!

I had a very cordial discussion with my service representative as he seemed generally interested in my questions. He answered all my concerns and even asked/reminded me that I need to remind him of my veteran's status. All went well and I'm glad that he seemed legitimately happy to help his customer.

This was the first time I brought my year old Buick in for repair. I thought I was dropping it off for a week or two, but was amazed when it was ready later that day. After dealing with a Ford dealership with my last car, I think I’ve died and gone to heaven! I’m very happy!!

Great team there at Bentley

I recently had an outstanding experience with Bentley GMC in Huntsville, and I have to specifically recognize Greg Edmonds for making the entire process smooth, professional, and genuinely enjoyable. From the moment I walked into the dealership, Greg treated me with respect and zero pressure. He took the time to understand exactly what I was looking for, answered every question thoroughly, and made sure I felt confident throughout the buying process. His knowledge of the vehicles, financing options, and features was impressive, but what stood out most was his honesty and patience. What could have been a stressful car-buying experience turned into one that felt easy and personalized. Greg went above and beyond to make sure everything was handled efficiently, from the test drive to delivery. Communication was excellent the entire time, and I never felt rushed or overlooked. The entire team at Bentley GMC created a welcoming atmosphere, but Greg Edmonds truly made the difference. If you’re looking for someone who is professional, trustworthy, and committed to customer satisfaction, I highly recommend asking for Greg Edmonds at Bentley GMC. It’s rare to find this level of customer care today, and I’ll absolutely return for future vehicle purchases.

Was going to drive to Nashville to buy a new truck. They were able to get me the truck the next day so I didn’t have to spend a whole day driving up to Nashville and back.

Had a great experience. Had a couple of errors in paperwork but the dealer made everything right. Joe, Lamont and Butch made sure I was taken care of. Love my new Truck

Great experience would recommend.

My husband bought his truck on a Saturday and I bought my Yukon the following Tuesday from Joe Ferguson. He listened to what we wanted and he went above and beyond to get us what we wanted. He didn’t stop until we were satisfied. When we are ready to trade in vehicles again we will be going back to see Joe! Our experience was fantastic. Everyone in the dealership was helpful and kind.

Pricing for repairs was ridiculous. We went elsewhere and got brakes repaired, belt replaced, and fluids changed for less than what you wanted to charge for just brakes. People are nice enough, but pricing has got to change for us to be back.

From start to finish just a great experience, I'd like to thank Joe, Alex and Butch

Everything went really smooth. They were very accommodating to my husband in a wheelchair. Lee Campbell was amazing. He helped my husband in the Enclave and put his chair in for me. We had a Dr appointment in the middle and left, came back and they had everything ready for us when we got back

Technician was very knowledgeable about the service that he performed. He was very helpful in answering all questions regarding my vehicle.

I had my flex plate replaced under warranty.

Hector is awesome.

Brought my Yukon in for tires and 60K service and they were done within the day. Hector Analista is a pleasure to work with!

Everyone treated us so well! We were contacted each day about the car. We’re very pleased!!

Joe Ferguson did a great job with the purchase of my new GMC Sierra. He’s very familiar with the truck and was very thorough in showing me all the features and options.

Bentley Buick made the process very swift. I came in with a mindset on one specific car and trim and with limited options and one left, I pulled the trigger. My welcome was subpar, but I entered the dealership with an open mindset because my mind was made up a month ago. If I was on the fence about the model, the day would’ve ended differently. I had a great appreciation for the swift process in the completion of the transaction which made a huge difference. Thank you Bentley Buick for a streamlined process and digital approach.

Thank you appreciate the service as always

Easy and efficient.

My car was in for transmission repair. I was not happy with the way the service advisor handled my warranty claim with ASC. I don't believe they were informed correctly about charges i.e diagnostic fees and shop fees. In addition the shop had my car for over a month and a few days, and was returned dirty. So far the car runs ok

First class service.

It was my 1st time there and they were all so very helpful!!

Morgan was the best service advisor i ever dealt with, she was very knowledge and very informative. shes the best would not work with anyone else.

If and when I need to purchase another vehicle, I would definitely go back to Bentley Buick in Huntsville AL and request Ben S as my salesperson. The sales transaction was a pleasant experience as Ben was tuned into all my wants and needs. Knowledgeable and accommodating were the reasons I bought the Encore. Will recommend him to others with no hesitation.

fantastic experience. great customer service.

Efficient

Extremely welcoming, accommodating and respectful.

Prince did an outstanding job. Easy to deal with and made my purchase enjoyable.

Great staff and customer service

Is good company had good employee?

MO is the best weapon you have. She is great . She explains everything and sets realistic expectations for me the customer. With her attitude and knowledge I am sure all her customers are as pleased as I was.

thanks

Very easy and simple process

The staff was friendly and helpful.

I worked with Joe Ferguson and was very pleased with the entire transaction. Joe found the truck I was looking for and made a great offer. The process was professional and seamless and I am likely to be a repeat customer now.

Dropped my vehicle off for the first service (7:15am appt.) and free I might add. Picked it up at 9am . All work completed properly and promptly. Thank You!

thanks

i was very satisfied with the service and the helpful employees. I will continue to use Bentley GMC.

Travel 5 hours to buy AT4 Very satisfied

Heath was very nice and informed me about service and all that needed to be done to car.

I was inconvenienced for a few days without my vehicle. The dealership was in possession of my Vehicle, it took a day and half to determine that I needed a wheel sensor for a check engine light issue and another two days to get the part and install it. It was three and a half days without transportation!

Bentley's service is first rate. I drive from Tennessee to have my vehicle serviced, and have always had a good experience. The customer service is the best! Their staff go above and beyond to give me a good experience!

Very good

Nelson alvarado is a great salesman. He was patient,kind and knowledgeable. We have always been pleased with Bentleys service.

Prince was Great! He was kind, honest and respectful. The dealership was out of water when I asked for a bottle and he unknowingly went to the store and purchased us 3 bottles. On the other hand I had a different experience with Dillon (financial advisor) after being assured that the warranty company was A1 then looked online to discover many complaints at BBB. After that nothing is believable.

Good staff Mr. Prince help us a lot and made our experience more convenient they answer all our question and the facily was great

Straight forward smooth process in and out in with no time wasted…

Had an appointment to have service department look at GMC and AT4 Emblems to verify they were installed crooked and replace or order if not in stock. Ordered black AT4 Emblem kit that was supposed to be installed during the same appointment (Tailgate GMC replaced with same under warranty if available). Dropped Vehicle at 7:30 for 7:45 drop time, waited an hour for shuttle ride to work. Received a call at 10:45 informing me that the black emblems were on backorder so would need to reschedule after they came in. They did have GMC emblem in stock and asked if I wanted them to replace while it was there and I said yes. Contacted at 11:30 saying the vehicle was finished. arrived at around 12:15 to pick up. Spoke with parts to find out that not only were the emblems on backorder they were not even in production. Why was I even able to make the online purchase if the item was not available? Proceeded to pick up my vehicle and on inspection noticed that the replacement letters were also crooked. Told the service rep I was not happy and he said he could have them replaced but would need to order another set. I'm confident that the dealership will make this right but I don't appreciate the inconvenience. My time is important.

Very Positive Experience

Heath worked me in since I had a nail in the tire

The team was great. Joe and Rahul stayed late and kept the shop open for me to complete my purchase on a Saturday evening. Very friendly and willing to work with me on my trade in and payment options. Worth the 2 hour drive to work with them rather than other dealerships closer to me.

Joe Ferguson and Rahul Kumra made our buying experience very easy.

Great Service

Our issues were taken care of to our satisfaction with a friendly staff.

Mo and staff were excellent

The sales agent was very helpful and knowledgeable, and made the purchasing process very easy and smooth.

Everyone was super nice and friendly. Our salesman Colton was very helpful and attentive. He tried very hard to find us what we wanted. Matt and Rahul were both very nice and helpful to us also.

Mo was great

Service was quick and thorough. Our service agent, Heath, was truly top notch!

Fast and efficient

Great

Getting scheduled for service is very challenging. Your automatic phone response system is not good customer service and had to keep calling back. Once in service the team is very good. But unfortunately not the first time challenging to obtain service appointment.

We came to look at trucks with no intention of buying a truck. My husband found a truck that was very much like the truck he built online. Three things were missing. Ryan Wilson greeted us and helped get pricing for everything my husband wanted to add to the truck. He was very professional and friendly. Alex helped with the pricing and answered all our questions. We drove away in an amazing truck. My husband is very happy. We are excited to bring the truck back for all the additions. We had an amazing experience working with Ryan, Alex and the parts guy. Thank you for helping us find our forever truck.

Easy, fast, very convenient

Pleasant staff! No high pressure work up... Patience with me as a customer was strongly appreciated! And Dan is the Man! I felt he was looking out for my best interests. BTW, I've been driving & purchasing vehicles for 47yrs - this was my first GM product.

Friendly staff and clean waiting

I had a great experience!

Hector was an AMAZING Service Advisor! He communicated with me at all points of the process and made me feel valued. Also, I want to recognize Vashni at the window with her great customer service.

The buying process was so easy, fast and honest. Greg was awesome, will certainly be back!

Greg Edmonds was our salesman. This is the second vehicle we purchased from him within the last 8 months. He is low pressure, extremely knowable of the GMC /Buick cars and trucks. He listened to our input and concerns. Worked a great deal both times! Highly recommend Greg if you are in the need to purchase a new GMC/Buick. Tom Hardy

Fast and easy

THE DEALERSHIP STAFF CHECKED AND EVALUATED MY VEHICLE FOR THE NECESSARY SERVICE IN ADDITION TO THAT WHICH I INFORMED THEM OF. THE RESPONSE TO THE REPAIRS AND THEIR COMPLETION WAS QUICKER THAN I AM USED TO. DEVIN MCCOY OVERSAW MY VEHICLE NEEDS FROM START TO FINISH AND WAS IN REGULAR COMMUNICATION WITH ME CONCERNING THE STATUS AND ANY UPDATES OF MY VEHICLE. I WAS VERY PLEASED WITH THE EXPERIENCE AND WITH THE PERFORMANCE OF MY VEHICLE SINCE REPAIRS WERE FINISHED.

Service was courteous, knowledgeable, and very quick. It did not take long for the service technician to resolve my issue. Definitely will continue to come to Bentley for all my Automotive needs.

Great!

Dan was awesome to work with and made the whole experience easy and stress-free.

All professional service from Ben my salesperson to the service department.

Staff was kind and easy to work with!

The service we received was of excellent quality. John was very friendly and helpful. We will definitely come back for all our service needs.

I recently brought my truck in for warranty work and, honestly, I was hesitant to return. My previous experience at this dealership wasn't great, and I wasn't looking forward to another service visit. Fortunately, this visit was completely different. My service advisor, Kevin Creasy, was professional, communicative, and followed through on everything he said he would do. He kept me informed throughout the process, the repair was handled as expected, and the entire experience was smooth from start to finish. As someone who leads a service organization myself, I understand how much the customer experience depends on communication and setting proper expectations. Kevin did an excellent job in both areas and completely changed my perception of the dealership's service department. Most people only take the time to leave reviews when something goes wrong. In this case, I felt it was important to recognize a job well done. Because of this experience, I won't hesitate to bring my truck back in the future. Thank you to Kevin and the service team for restoring my confidence in the dealership.

Every thing was perfect!

Everyone was friendly, knowledgeable, concerned for me.

Fast and friendly work. Appreciate it!

Prince was the one who helped us. He was super patient and nice! The entire staff was knowledgeable, caring, professional, and helpful.

John was friendly and timely. Robert is a great tech. Enjoy doing business with Bentley of Huntsville, AL

Making the appointment was very easy. Person who answered the phone was pleasant and professional. So was the Service Department person who scheduled the appointment. The shuttle service was greatly appreciated. The was our first experience getting the car serviced. Couldn't have gone more smoothly.

Great experience as always dealing with the folks at Bentley. Low pressure and upfront pricing.

Install of ordered part completed

Awesome! Very easy process

I have always been impressed by the professionalism and dedication of the team at Bentley Buick GMC. Service Advisors Hector Analista and Devin McCoy, along with Technician Cory Minter, truly went above and beyond during my recent experience with a faulty Telematic Control Module on my 2025 Acadia. Their communications were clear, their attention to detail was exceptional, and they consistently demonstrated a genuine commitment to resolving the issue as quickly and efficiently as possible. What could have been a frustrating situation was made much easier thanks to their expertise and outstanding customer care. I sincerely appreciate the extraordinary service and support they provided and would highly recommend Bentley Buick GMC to anyone seeking a dealership that prioritizes both professionalism and customer satisfaction. Their efforts have truly renewed my faith in GM as a company and in the quality of its product lines.

Hector was very pleasant and explained to me as a first timer what I should expect. It took exactly 1 hour for my service as explained.

Absolutely wonderful

Came in without an appointment and they worked me in. Having service available on Saturdaynis great. The Sercixe did take a little to long while I was waiting my wife bought a new Buick. That’s why you didn’t get the excellent rating.

Extremely polite and kept me informed

It was great!

Fast professional

John was great

Prince was great!

Mo was great she explain every detail and I left with knowing what my truck needs

Very prompt and quick service, only thing not done was washing my car at end of service

Hector Analista is just an amazing service adviser. He always takes care of me and my vehicles. He always makes sure the work is performed and keeps me informed of the progress of the work. Great guy.

Best dealership experience I have ever had. I will only buying from this dealership going forward.

Best car buying experience I have had in Alabama. The salesman, George Torres was outstanding.

My salesperson was extremely helpful, knowledgeable, and professional. I have been recommending him to friends and family. Excellent experience!

Great job every time. I have had no problems.

Efficiency is the key..

They started at the scheduled time and the service was done in a timely manner. The service staff was very friendly and knowledgeable. .

Excellent service support from Devin

Greg is awesome! So patient and kind to answer all my questions, and follows-up quickly.

Everything went well! They had to dig to get my truck out for me to see, as it just came off the truck, and we had to get creative to facilitate documents with my wife as she was remote, but the team was patient hand helpful!

The actual repair on my truck was excellent and in a somewhat timely manner. However, communication with the service department was below par, no follow up, phone calls going to voice mail, texts not answered etc. During the five days in the shop, I was never able to connect with a live person to get a status, on day five got a text saying truck was ready.

Excellent service

My salesman Ben did a great job. I contacted him a few months ahead. We worked together to get me what I wanted.

Our sales guy did very well, nice and knowledgeable. He made us feel our time there was valuable and tried to get every detail worked out.

Good service